Job Title: Chargeback Compliance Specialist
About Cyber-Forensics.co:
Cyber-Forensics.co is a leading cryptographic intelligence and investigations company at the forefront of the cybersecurity industry. Our mission is to protect individuals and organizations from cyber threats by providing cutting-edge cryptographic solutions and investigative services. We are committed to staying ahead of emerging threats and helping our clients secure their digital assets.
Job Description:
We are seeking a meticulous and experienced Chargeback Compliance Specialist to join our team. As a Chargeback Compliance Specialist at Cyber-Forensics.co, you will play a crucial role in managing and resolving chargeback disputes and ensuring compliance with payment card industry regulations.
Responsibilities:
- Chargeback Management:
- Investigate and manage chargeback disputes initiated by customers, financial institutions, or payment processors.
- Review and analyze transaction records, documentation, and evidence to prepare responses.
- Dispute Resolution:
- Work closely with internal teams, including customer support, finance, and legal, to gather relevant information and documentation to support chargeback responses.
- Prepare and submit chargeback response packages in compliance with industry regulations and deadlines.
- Compliance and Regulation:
- Stay updated on payment card industry regulations, rules, and chargeback policies.
- Ensure all chargeback responses adhere to relevant compliance standards.
- Data Analysis:
- Analyze chargeback data to identify trends, root causes, and areas for improvement.
- Develop strategies to reduce chargeback rates and prevent recurring issues.
- Documentation and Reporting:
- Maintain detailed records of chargeback cases, responses, and outcomes.
- Generate reports on chargeback trends, dispute resolution effectiveness, and compliance status.
- Client Communication:
- Communicate with clients and internal teams to provide updates on chargeback cases and resolutions.
- Offer recommendations for preventing future chargebacks.
- Training and Education:
- Provide training and education to internal teams on chargeback prevention and compliance best practices.
- Share insights and updates on industry changes.
Requirements:
- Bachelor's degree in Finance, Business, Cybersecurity, or a related field (Master's degree preferred).
- Proven experience as a Chargeback Compliance Specialist or in a related financial compliance role.
- Strong knowledge of payment card industry regulations, chargeback processes, and dispute resolution.
- Excellent analytical, problem-solving, and attention to detail skills.
- Strong written and verbal communication skills.
- Ability to work effectively under pressure and meet deadlines.
- Proficiency in financial software and tools.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and retirement benefits.
- Opportunities for professional development and training.
- A dynamic and collaborative work environment.
- The chance to make a significant impact in the cybersecurity industry.
If you are a meticulous Chargeback Compliance Specialist with expertise in managing chargeback disputes and ensuring compliance with payment card industry regulations, Cyber-Forensics.co welcomes you to apply for the position of Chargeback Compliance Specialist. Join us in our mission to protect and secure the digital world.
Cyber-Forensics.co is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.